Minimum Order — No minimum order U.S. customers. $150.00 International (excluding freight).

Backorders — Items out of stock on the initial order date will be shipped when stock is replenished and separate shipping charges will apply.

Payment Terms - US & Canadian Customers

Open Accounts — Are extended only after application and approval. All firms carried on open account are Net 30 Days from date of invoice. 2% per month interest is charged on overdue accounts, $2.00 minimum finance charge.

Credit Cards — We accept Visa, MasterCard, American Express and Discover Novus from issuing banks in the United States & Canada.

Electronic Funds Transfer (EFT) — Available, please inquire.

Inspection, Cancellations, Returns, Damage Claims, Errors, Nondelivery & Refused Shipments

Inspection For Small Package Carriers — Please open, inspect and count all cartons immediately upon receipt. If there is a carton count shortage please contact Palay Display. If damage has occurred or pieces are missing please see "Claims For Small Package Carriers" below.

Inspection For Common Carriers (Truck Shipments) — Please check all piece and/or carton counts on the Delivery Receipt versus what is received. Any shortages must be noted on the Delivery Receipt before signing. Shortages not noted cannot be filed as part of a missing/or damage claim. When your merchandise arrives it is the receiver’s responsibility to inspect for damages BEFORE the driver leaves. This includes opening the crate(s) or boxes to inspect for any concealed damage. ANY VISIBLE DAMAGE TO THE PALLET, CARTONS, OR SHRINK-WRAP, NO MATTER HOW SLIGHT, MUST BE NOTED ON THE DELIVERY RECEIPT BEFORE YOU SIGN FOR YOUR SHIPMENT. If damage is noted, please see "Claims For Common Carriers (Truck Shipments)" below. If the driver will not let you inspect the contents of the shipment, before signing the Delivery receipt, it is recommended that you note the receipt "POSSIBLE DAMAGE/UNABLE TO INSPECT BEFORE SIGNATURE", before you sign it.

Cancellations — Custom-built displays, Non-stock merchandise, Special order merchandise, Gemini Display Cases, Onyx Display Cases, Queen Anne Display Cases, Oak Display Cases, Deluxe Display Cases, Economy Display Cases, Premium Bullnose Shelving (Finish 1 and Finish 2), Pegboard Panels, Wood Baskets, Wood Crates, Barrel Displays, Glass Cube Bases, and Oak Golf Displays are not subject to cancellation once production has begun. F.O.B. Factory Slatwall Panels, Textured Slatwall (Designer Slatwall) and F.O.B. Factory (Factory Direct) Personal Protective Equipment including Face Shields, Sneeze Guards, Face Masks, etc. is not subject to cancellation once order is placed. Other items may be cancelled prior to shipping. Cancellation of large volume orders over standard stocking quantities may be subject to a 25% cancellation fee.

Returns — Merchandise to be returned for credit must first be approved in writing by our customer service department. Please call to obtain a return authorization number before returning any merchandise, that way we will be able to properly service and credit your return. All returns must be in resalable condition upon receipt of goods with all freight charges being prepaid. Some items may be subject to a 25% restocking charge. No merchandise over 30 days old will be accepted for return. Slatwall, pegboard, showcases, glass, custom-built displays, mannequins, wood displays including barrels with finishes, premium bullnose shelving (1 finish and 2 finish), personal protective equipment including face shields, sneeze guards, face masks, etc., and closeouts are not returnable. All returns must be in original packaging and cartons.

Claims For Small Package Carriers — Please open, inspect and count all cartons immediately upon receipt. If damage occurs please contact Palay Display for inspection, and save all packaging. Do not return the package to Palay Display.

Claims For Common Carriers (Truck Shipments) — When your merchandise arrives it is the receiver’s responsibility to inspect for damages BEFORE the driver leaves. This includes opening the crate(s) or boxes to inspect for any concealed damage. ANY VISIBLE DAMAGE TO THE PALLET, CARTONS, OR SHRINK-WRAP, NO MATTER HOW SLIGHT, MUST BE NOTED ON THE DELIVERY RECEIPT BEFORE YOU SIGN FOR YOUR SHIPMENT. IF DAMAGE IS NOTED CALL THE FREIGHT COMPANY, AND YOUR PALAY REPRESENTATIVE IMMEDIATELY. If the driver will not let you inspect the contents of the shipment, before signing the Delivery receipt, it is recommended that you note the receipt as "DAMAGED" before you sign. In the event that damage has occurred it must be noted on the Delivery Receipt, and with the driver BEFORE the driver leaves. Save all packing material, and call your Palay Display Sales Representative to assist you in filing a freight claim. Please note: If damage has occurred and is not noted on the Delivery Receipt, it is unlikely we would be successful in recovering damages from the freight company. Any photos detailing the damages to your merchandise is useful in expediting your damage claim settlement. Please email them to your Palay Display Representative. Please hold on to all packaging involved with your damaged shipment including all foam, paper, cartons and crates. The carrier may want to inspect these items. Not having these on hand for any inspection, can affect your claim settlement. PLEASE NOTE: IN MOST CASES — CONCEALED DAMAGE CLAIMS WILL BE DENIED BY THE CARRIER. Concealed Damage is damage that is hidden inside the packaging or crates and it not obvious upon first look. This is why you must inspect the contents of your shipment, as concealed damage claims are rarely paid by the carrier. If you sign for the merchandise "in good condition..." without noting any damage, Palay Display has no recourse with the delivering carrier and any freight claim that is filed will be considered Concealed Damage. Concealed Damage Claims must be filed within 15 days of receipt, or they will be denied. We are happy to help you in any way with filing your claim with the delivering trucking company; however, Palay Display is only responsible to you, our customer, for whatever settlement the carrier offers, in a Concealed Damage situation. Please report any damage to your representative at Palay Display immediately, so that we can assist in the replacement process in a timely manner. We will do everything possible to assist you in your claim, but we cannot be held responsible for loss or damage after delivery to the common carrier.

Errors — If an error occurs with your order that is attributed to us, please contact a representative immediately. If the error requires another shipment, we will ship freight free as soon as possible up to the same level of service as the original shipment. Any expedited level of service above the original order will incur an additional charge. Errors that are attributed to the carrier will be handled through the claims process.

Nondelivery or Delays (Weather, War, Strikes, Acts of God) — Palay Display cannot be held liable for any expenses or losses incurred in the event your merchandise is delayed or not delivered due to war, strikes, weather, acts of God, or any other circumstance beyond Palay Display's control. When weather, war, strikes or acts of God are involved freight charges are due in full including expedited shipping fees.
Refused or Undeliverable Packages & Shipments — In the event that the carrier is unable to deliver your shipment or packages for any reason that is not the fault of Palay Display or its agents, the outbound and any applicable return freight, as well as any re-delivery fees where applicable are not subject to refund, upon return of the merchandise. If choosing to ship via US Mail (USPS) please make sure the ship to address is able to accept mail. US Mail does not deliver to certain address statuses such as AS17 - This address is classified as not receiving mail by the USPS via their No-Stat flag. Please contact USPS if you have questions about your address status. UPS & Fed Ex attempt deliveries several times, leaving communication each visit stating their date of additional attempts. Palay Display will assist in arranging your shipment of goods, but our responsibility ceases once the approved carrier has control of your merchandise. Most Common Carrier deliveries include a call before delivery to set up an appointment that works for the consignee. To insure you receive the merchandise you have ordered through Palay Display, please communicate any special delivery needs through your delivering agent. Non-delivery or delays on the specified date due to reasons beyond our control is not the responsibility of Palay Display, and payment in full including redelivery charges or other assessed fees is the responsibility of the consignee.

Export Policy - Shipping Outside The United States

A. Minimum Order — $150.00 International (excluding freight).

B. International Freight, Duties, Tariffs and Taxes — Our prices do not include duties, taxes, tariffs, or freight charges associated with shipping your order to your specified country. We recommend you secure a freight estimate, including any fees associated with exporting your goods from the U.S., from your freight forwarder before you proceed. Please ask your Palay Display Representative for the shipment weight & dimensions to pass along to your freight forwarder for estimated freight. Please note: Any and all additional fees beyond shipping charges associated with the import/export of your order are the buyers responsibility. Small package carriers (FedEx/UPS) will self broker their packages and deliver your goods with those fees (duties, tariffs, taxes, etc) as a COD. Palay Display reserves the right to bill the buyer's credit card, or paypal account, for any back-billed delivery fees resulting from a consignee's refusal to pay said fees upon delivery. These charges may appear up to 90 days after delivery.

C. Canada Bound Shipments Special Notice — A minimum order of $150.00 (excluding freight) is required. All truck shipments require a customs broker in order to cross the international border. If you do not have a customs broker, Palay Display recommends Livingston International. If you placed your order using a credit card, please check with your credit card issuer regarding any exchange fees that may apply. Note: If you place your order and then cancel all or a portion of your order these exchange rate fees charged by your credit card issuer may not be refunded.

Export Policies D. and E. below applies to any country besides the United States and Canada.

D. Export Processing Fee — A $75.00 wire transfer fee will be added to all orders shipping outside the United States or Canada. During checkout please select International Orders for payment method to have this fee automatically added to your order total.

E. Export Payment Terms & Shipping Methods — Palay Display no longer accepts credit cards drawn on banks from outside the U.S.& Canada. All orders must be prepaid by wire transfer. Palay Display no longer ships directly to foreign countries. All shipments being exported must be shipped by common carrier (truck) or small package carrier to a stateside freight forwarder. Please advise the freight forwarder of your choice with contact name and information. All freight charges to the freight forwarder are the responsibility of the buyer. If you do not have a Freight Forwarder, Palay Display recommends FedEx Crossborder. Please visit www.crossborder.fedex.com for more information.

Guide To Placing Your International Online Order:

Secure a Freight Forwarder - We recommend FedEx Crossborder. Visit www.crossborder.fedex.com for details.

Shop for items on our website and add them to your cart.

Use your Freight Forwarder Address as the Ship To and Bill To Address.

Check out using the "International Orders", add your overseas address to Customer Notes on the checkout page, and place your online order.

Palay Display will email you, with wire transfer instructions, the total amount of funds to transfer, which includes the wire transfer fee, merchandise and freight charges to your freight forwarder. Note this does not include freight from your freight forwarder to you, duties, taxes or tariffs.

Have your bank transfer the total amount to Palay Display's Bank Account. This can take several days to complete the transfer.

Once Palay Display has the funds your order will ship to your freight forwarder.

Shipping Methods & Temporary Location Considerations

Standard Shipping Method: — Our standard shipping method is Ground using the most economical package carriers available including UPS, FedEx, USPS, and Regional Carriers. We use several different Common Carriers to provide you with the best possible freight rates on truck shipments. Note: Not all shipping methods are available from all ship from locations.

Billing Freight Collect On Your Carrier Account: — Freight collect is available on orders placed over the phone only for items that are stocked in Bloomington, MN. Please verify your account number with customer service when placing your order. Collect shipping is unavailable on orders placed over the website. Website orders are shipped prepaid and add, and will automatically have freight charges included in your order total. This applies to all carriers including FedEx, UPS, and Common Carriers.

USPS: — USPS (United States Postal Service) is available on non-truck items that are stocked in Bloomington, MN only.

Expedited Shipping (UPS Next Day, 2nd Day, or 3 Day Select) — In most cases expedited freight charges will be significantly higher than the ground shipping on your order. If you are not familiar with UPS Expedited Rates and none are shown during checkout, we request you call and discuss before placing your order. To expedite, please select the expedited shipping method during checkout. If you require expedited shipping and none are shown during checkout, please call to discuss availability and levels of services. Note: Shipping occurs Monday thru Friday only. Expedited shipments must be completed, and confirmed, before 12:00 PM CST (subject to stock availability). If a portion of your order is backordered, the in-stock items will ship expedited and the backorder will ship ground, unless you contact us. We will make every effort to accommodate your expedited shipment, and would request that you call immediately after placing your order to confirm.

Billing Your Expedited Freight Charges:
Prepay & Add: If expedited rates are available during checkout, your credit card will be charged the expedited shipping rate in your order total and your receipt will show the expedited shipping method chosen. If expedited rates are not shown on checkout and you require expedited shipping, the additional expedited amount will be billed separately from your order, and you will see 2 credit card charges on your credit card bill.
UPS 3rd Party or Collect: This option is available on orders placed over the phone only. Palay Display can bill your expedited freight charges collect or 3rd party to your UPS Account Number. Please verify your account number with customer service when placing your order. UPS 3rd Party/Collect is available on items stocked in Bloomington, MN only.
FedEx: — FedEx Ground Service is unavailable. FedEx Express Saver (3 Day), 2 Day, Standard Overnite, or Priority Overnite Service is available billed under your FedEx Account Number only. FedEx 3rd Party/Collect is available on items stocked in Bloomington, MN only.

Trade Show / Hotel / Temporary Location Considerations: — When shipping your merchandise to a temporary location such as but not limited to a trade show booth, convention center, hotel, etc. please take into account the following considerations: Typically shipping to these types of locations carries an increased chance of the shipment(s) being misplaced or not delivered on time due to circumstances beyond Palay Display's control. Customers are also unlikely to be at the receiving area to inspect for damage before signing for the package or Bill of Lading. Palay Display and its contracted carriers will do their best to have your package delivered on time and undamaged to the temporary ship-to location, however Palay Display simply cannot guarantee its delivery or delivery time, due to circumstances outside our control such as but not limited to hotel responsibilities and liabilities, convention center rules and regulations, or hotel employees. For these reasons, Palay Display discourages its customer's from shipping to temporary locations, but realizes that in certain instances customers need to have product shipped to a temporary location. By shipping to a temporary location you understand the risks involved, and release Palay Display Industries, and its contracted carriers from all liability, damages, actions, losses, claims, demands, costs and expenses associated with shipping to a temporary location, and agree to pay in full all freight and merchandise expense related to the order.

Additional Terms and Conditions

Pricing — Prices are subject to change without prior notice. Whenever possible, we will advise customers of price changes. Palay Display has the right to cancel any backorders when product becomes unavailable from the manufacturer, or is subject to an increase in price. If the estimated ship date is more than thirty (30) days after date of order, the price of the merchandise may be subject to an increase. Quoted freight amounts are valid for seven (7) days.

Product Descriptions and Specifications — Palay Display Industries, Inc. attempts to keep the information in regards to product description, specifications, and pricing as accurate as possible. However, Palay Display Industries, Inc. cannot be held accountable that the product description, specifications, pricing, or other content of this site is accurate, reliable, complete, current, or error–free. It is the responsibility of the customer to verify all current specifications of the product they are purchasing before finalizing their order.

Color, Finish & Wood Grain Variations — Due to screen setting variations such as resolution, brightness, contrast, etc. on devices you are viewing PalayDisplay.com, actual color/finish may vary. Please contact a Palay Display Representative to discuss any color match concerns prior to ordering. Furthermore as it pertains to items produced with natural woods and veneers, there is always going to be a difference in color with every batch of wood and every lot of paint/stain. Due to varying wood grain and type, stain color may differ slightly. There are differences in the wood and grain inherently, in humidity and absorbency that change the consistency of the saturation. There can also be slight variations in the application of stain, paint, lacquer, etc. Any pieces requested to match should be ordered at the same time to minimize differentiating factors. Variation in grain pattern and color are normal, and should be expected when manufacturing with natural wood. Wood species will exhibit color changes, in all finishes, when exposed to differing light and as a result of the normal aging process of wood. Color variations in wood are caused by a wide range variables. This includes environmental factors, like minerals found in the earth that the tree was grown in, and the differing absorption of these minerals by each species. Every wood species exhibits other characteristics including knots, pinholes, sap runs and darkening with age. These distinct attributes contribute to the natural beauty and personality of the wood. Natural variations in grain texture and color will always be present. Real wood products continuously have variations, as should be expected. Items sent will be within an industry acceptable range.

Personal Protective Equipment — Unless otherwise explicitly stated in writing, all Personal Protective Equipment including but not limited to face shields, sneeze guards, checkout shields, and face masks are non-medical items that have not been tested or approved by any regulatory body including the FDA, and should not be used in facilities where FDA or other regulatory body approval is required. Palay Display and its Manufacturers do not guarantee that any of the Personal Protective Equipment items will protect against contracting any germ, virus, or disease.

Use Restrictions — The copyright in all material provided on this Site is held by Palay Display Industries, Inc., its suppliers, or the original creator of the material. None of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Palay Display Industries, Inc. or the copyright owner. You also may not, without Palay Displays Industry's permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Limitation of Liability — Under no circumstances, including, but not limited to, negligence, shall Palay Display Industries, Inc. be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if a authorized representative of Palay Display Industries, Inc. has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing or repair of equipment or data, you assume any costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. You expressly agree that your use of this site is at your sole risk.

Terms of Use Revision — Palay Display Industries, Inc. may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Privacy Policy

Palay Display Industries, Inc. (“Palay Display”) Privacy Policy

Effective Date: January 1, 2005

Palay Display is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our guidelines for intended practices regarding personal information collected.

In this policy:

“personal information” means your name, company name, account number, addresses, telephone numbers, fax numbers, e-mail address, caller id, plus any other information that personally identifies you, including your industry, and purchase history.

“log data” refers to IP addresses, domain name, network information, geolocation, browser and operating system information, web pages viewed, links clicked, website movement, length of visit, date and time stamps, referring URL, phone call duration, and other statistical information.

“We” refers to all Palay Display employees, and Third Party Service Providers. Our third party service providers include our manufacturer and distribution vendors, payment processors, information system providers, website developers and hosts, chat and cloud service providers, marketing and data analytics providers, printers, shipping and logistics providers.

What We Collect - The amount and type of information we collect from you depends on your interaction with us. Below, we explain what information we collect and why:

When you navigate our Web site - We collect log data to measure our web site traffic and to help provide a relevant shopping experience through the use of cookies, tags, web beacons and other similar technologies. If you come to our web site via a link, the location of the link that referred you is collected. We keep track of pages you visit to help provide you with a more personalized shopping experience.

When you make purchases through our Web site - We collect your login user name, password, first and last name, company name (optional), billing and shipping addresses, phone number, fax number (optional), email address, purchase order (optional), tax exemption information (optional), log data, and payment information to process your order. We collect information such as your movement on our website, items, and log in data, through the use of cookies, tags, web beacons and other similar technologies to personalize your shopping experience.

When you make purchase over the phone or email - We collect your first and last name, company name (optional), billing and shipping addresses, phone number, fax number (optional), email address, purchase order (optional), tax exemption information (optional), and payment information to process your order. We also collect log data such as caller ID, length of call.

When you send us a text message - We collect your phone number, caller ID, name and any other personal information you choose to share in your text.

When you send us an email - We collect your email address, name and any other personal information you share in your text along with log data.

When you create an account on our Web site - We collect your first name, last name, company name (optional), user name, password, e-mail address in order to create an account.

When you use online chat or other website communication - Your name/screen name, email address, question, and chat logs are used in order to respond to your communication only.

When you ask a question about a product through our Web site - We collect your name, phone (optional), and e-mail address in order to respond back to you with an answer.

When you request a catalog through our Web site - We collect your name, address and telephone number, industry, and email address in order to be able to send your catalog. Your email address is used to respond back to you with any specific questions you may have asked.

When you sign up for Elements Layout Design Services on our Web site - We collect your name, business name (optional), address, phone number (optional), email address, category of business in order to be able to get started on your project.

When you sign up for our Emailing List - If you sign up for our emailing list your email address will be included on this list. Your email address will only be used for the specific purpose of keeping you informed about product discounts, closeout items, new products, and the latest trends in the display industry. Your e-mail address will be held in the strictest confidence, and will not be sold to an outside party. You can unsubscribe from this emailing list at any time by either replying to the bottom of the email under unsubscribe or by contacting Palay Display.

What we use your personal information and log data for - Palay Display may use your personal information and log data to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. We may also analyze and act upon your personal information as part of our standard business practices. We may send you updates on important information about our company and services. Your personal information is not sold to outside parties.

Your personal information may be disclosed to third party service providers for the following business purposes: To fulfill requests and services involved in the transaction you have initiated. To provide customer service. To maintain and improve our website, ERP, TMS, RMS, and other information systems. To protect and detect against fraud and security events. To market including targeted advertising, promote and provide products and service information to you. To audit your customer experience. To meet legal requirements such as responding to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal information may also be disclosed in connection with a sale of some or all of our business, obtaining financing, or a merger with another company. We may automatically collect and store your log data including the use of third party analytics. In some cases third party service provider’s servers may be located outside the United States. Your personal information and log data may be stored and processed in other countries.

How we secure your information - Palay Display and our third party service providers strive to use commercially acceptable security standards as a means of protecting your information. However, we cannot guarantee to be 100% secure and do not warrant the security of any personal information or log data you provide us or automatically obtained as no internet transmission, electronic storage method or software is 100% secure. To further protect your personal information do not share your data such as user name or password with any unauthorized individuals.

Marketing opt out - You can opt out of having your personal information being used for marketing purposes. To opt out please click on the following link and follow the steps: Palay Opt-Out Marketing Form. You may be able to stop the collection of log data collection by downloading and installing into your browser the Google Analytics opt-out add-on. See www.google.com for more information.

Links to other Web Sites - Our text messages, emails, or website may contain links to other external third party websites other than www.palaydisplay.com. We have no authority or responsibility over these websites. These external websites are not operated or owned by Palay Display and fall under the privacy policies of the respective website.

Children’s Privacy - Our website and services are not intended for anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If we become aware of personal information from children under the age of 13 we will remove that child’s personal information from our servers.

We reserve the right to modify this privacy policy from time to time, please check back to see the lasted revision. Changes made to this policy are effective immediately upon posting updated text on this website. Your continued access or use of this website constitutes your consent to these changes.

Last Updated: April 4, 2024.